Privacy Policy
Your privacy is important to us. This policy explains how ViharGen.ai collects, uses, and protects your personal information in compliance with GDPR, DPDP Act, and other data protection regulations.
1. Introduction
Welcome to ViharGen.ai (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered educational platform.
📝 Important: By using ViharGen.ai, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our policy, please contact us at privacy@vihargen.ai.
. Transparent Credit System
🎯 How Our Credit System Works
ViharGen.ai operates on a transparent, pay-as-you-go credit system designed for educators and content creators. Our system ensures you always know exactly how many credits you’re using.
Buy credits in packages that suit your needs
Credits automatically deduct as you use AI tools
Real-time tracking of remaining credits
Add more credits whenever needed
📈 Credit Consumption Rates
We maintain transparent pricing with clear credit costs for each feature:
| Feature | Cost | What’s Included |
|---|---|---|
| 🎓 AI Quiz Generation | 100 credits/question | • Multiple choice questions • Answer keys • Explanation generation |
| 📄 AI OCR Processing | 1,500 credits/page | • Text extraction from images/PDFs • Multi-language support • Format preservation |
| ✍️ Content Generation | — credits/word | • Educational content creation • Lesson plans • Study materials |
| 🖼️ Image Generation | — credits/image | • Educational illustrations • Diagram creation • Visual aids |
ℹ️ Note: All credit costs are displayed BEFORE you confirm any action. You’ll always see the estimated credit cost and your remaining balance before proceeding.
📊 Real-Time Credit Tracking
We provide comprehensive credit tracking so you always know your usage status:
This shows your purchased credits plus any bonus credits.
Real-time tracking of credits used in your current session.
Your current available credits for continued usage.
🔍 Detailed Usage Reports
Access comprehensive reports on your credit usage:
- 📅 Daily/Monthly Summaries: View credit usage by time period
- 🎯 Feature Breakdown: See which features consumed most credits
- 📊 Cost Analysis: Track cost per question/activity
- 📤 Export Options: Download usage reports for institutional budgeting
- 🔔 Usage Alerts: Get notifications when credits run low
✅ Transparency Guarantee: We never deduct credits without explicit confirmation. Every action shows estimated credits required and remaining balance.
💳 Credit Purchase & Management
- Instant Activation: Credits are available immediately after purchase
- No Expiry: Credits never expire (for active accounts)
- Bulk Discounts: Save up to 30% with larger packages
- Institutional Plans: Special pricing for schools and organizations
- Secure Payments: All transactions processed via Razorpay
⚠️ Credit System Policies
Important Credit Policies:
- Non-Refundable: Used credits cannot be refunded
- Usage Transparency: All deductions are logged and viewable
- Credit Limit: System blocks usage at -1,000 credits
- Purchase Requirements: Must purchase credits to continue usage below threshold
- Fraud Prevention: Suspicious activity may result in credit freezing
Need Help? Contact support@vihargen.ai for:
- Credit usage inquiries
- Bulk purchase discounts
- Institutional pricing
- Usage report explanations
Only pay for what you use
See every credit deduction
Track your spending patterns
No monthly fees or commitments
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our services, we collect:
- Account Information: Name, email address, phone number
- Educational Information: Institution name, subject preferences, grade levels
- Payment Information: Billing address, payment method (processed securely via Razorpay)
- Communication Data: Support requests, feedback, and survey responses
2.2 Information Collected Automatically
We automatically collect certain information when you visit our platform:
- Usage Data: Features used, time spent, credit consumption patterns
- Device Information: IP address, browser type, operating system
- Cookies & Tracking: Session cookies for authentication and analytics
- Generated Content Metadata: Type of content generated, language preferences
We only collect information necessary for providing our services. You have the right to access, correct, or delete your personal data. Contact us for data subject requests.
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide and maintain our services | Contractual necessity |
| To process transactions and manage credits | Contractual necessity |
| To personalize your experience | Legitimate interest |
| To send service-related notifications | Legal obligation |
| To improve our platform and develop new features | Legitimate interest |
| To detect and prevent fraud | Legal obligation |
| To comply with legal requirements | Legal obligation |
4. Data Sharing and Disclosure
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
- Razorpay: Secure payment processing
- Hosting Providers: AWS/Google Cloud for data storage
- Analytics Services: Google Analytics (anonymized data)
- Communication Tools: Email service providers
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders or legal processes
- Government requests
- To protect our rights, property, or safety
- To investigate fraud or security issues
⚠️ Important: We do not sell your personal data to third parties. We do not share your educational content or generated materials without your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Access Controls: Strict access controls and authentication
- Regular Audits: Security audits and vulnerability assessments
- Data Backup: Regular backups and disaster recovery plans
- GDPR Compliance: Data protection by design and by default
🔒 Security Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to use strong passwords and keep their account credentials confidential.
6. Data Retention
We retain your personal information only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account Information | As long as account is active + 2 years |
| Payment Records | 7 years (for tax compliance) |
| Generated Content | Until account deletion (optional export) |
| Usage Analytics | 2 years (anonymized after 6 months) |
| Support Communications | 3 years |
7. Your Rights (GDPR & DPDP)
Under data protection laws, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request restriction of processing
- Right to Data Portability: Request transfer of data to another organization
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact: privacy@vihargen.ai
8. AI-Generated Content Policy
8.1 Content Ownership
While you own the output generated using our platform, you agree that:
- The AI generation models and underlying technology remain our intellectual property
- You may use generated content for educational purposes
- You are responsible for reviewing and validating generated content
- We do not claim ownership over your customized educational materials
8.2 Content Review & Liability
⚠️ Important Disclaimer: AI-generated content may contain inaccuracies. Users must:
- Review all generated materials before classroom use
- Verify factual accuracy, especially for assessments
- Ensure compliance with institutional guidelines
- Maintain professional oversight of all AI-assisted materials
9. Children’s Privacy
Our services are designed for educators and educational institutions. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@vihargen.ai.
👩🏫 For Educational Institutions: If you are using ViharGen.ai for students under 16, ensure you have proper parental consent and institutional authorization.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where applicable
- DPDP Act compliance for Indian users
- Data localization for sensitive educational data
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
You are advised to review this Privacy Policy periodically for any changes. Changes become effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@vihargen.ai
- Data Protection Officer: dpo@vihargen.ai
- Address: [Your Company Address], Arrah, Bihar, India
- Response Time: We aim to respond within 7 working days